Summary
Product Design Lead who designs and ships AI systems. 15+ years and 20+ enterprise platforms delivered for 15+ Tier-0 / Tier-1 institutions and state government across healthcare, financial services, supply chain, consumer, and cybersecurity. Works in the codebase — Claude Code, LangChain, React — as a Forward Deployed Engineer: discovery with the client, a working demo in days, and a production deliverable that holds up.
Featured Projects
LSHC — T0 National Health Insurer
$30–40M estimated annual savings and 42% less review time per claim. A 14-component AI pipeline reads every prepay claim before the auditor opens it; the auditor keeps the decision, and every override returns as labeled training data — 91.2% AI–human agreement. Built with Claude Code, LangChain, GCP
LSHC — Enterprise Healthcare Network
60% less scheduling call time, 4× faster insurance verification, post-op follow-up from ~40% to 85%. Eight agents across four clinic workflows with transcript-driven real-time coaching; set the AI interaction principles the platform is built on
LSHC — T0 Enterprise Client
6,000+ opportunities across 10+ archetype domains rolled up through one five-stage ontology, serving a multi-billion-dollar annual Cost-of-Care mandate — plain-language idea capture through to realized impact, with executive visibility
Cyber Security — T0 Global Financial Intelligence Firm
Forward Deployed Engineer workstream lead for a Claude Code rollout across four business divisions in a security-hardened environment — developer enablement and role-based training paths, a Champion peer-support model, token governance, and roll-off planning
Financial Services — T0 Global Institution
175+ risk metrics across 10 end-to-end flows and 5 personas, unified under one design system and 10+ reusable patterns — replacing spreadsheet reconciliation with a governed source of truth
Top-5 Big Tech — Last-Mile Delivery
Schema-driven intake platform covering 150+ country × program variants for partner fleets (DSP) and gig drivers (FLEX) — 12+ Admin-authored templates let the business add programs and countries without an engineering release
Also delivered:Supply Chain Control Tower (Fortune-100 semiconductor — 4 KPI templates the team scaled across 12+ dashboards) · Texas HHS Public Health Platform Suite (statewide maternal mortality surveillance, birth defect registry, drug affordability, provider credentialing) · Agentic Video Production Pipeline (self-built LLM → keyframe → animation → ffmpeg pipeline, in production use) · Enterprise Risk & Workforce App · Self-Serve Analytics Portal
Experience
Deloitte Consulting LLP
Senior Consultant · Forward Deployed Engineer — AI & Engineering / AI & Data Practice
UX Lead / Product Design Lead / AI Experience Lead | 2020 – Present
- Design lead on 20+ enterprise platforms for 15+ Tier-0 / Tier-1 clients and state government, spanning healthcare, financial services, supply chain, consumer, and cybersecurity
- Forward Deployed Engineer on AI engagements: run discovery with the client, build the working demo, and ship the production deliverable in Claude Code, LangChain, and React — not handoff specs
- Set the AI interaction principles the teams build against — the human keeps the decision, every override carries a justification, and disagreement returns to the model as labeled training data
- Build the reusable layer other teams extend without further design input: design systems, schema-driven intake templates, and KPI patterns — 4 KPI templates carried across 12+ dashboards with no additional design cycles
- Primary client-facing design lead; mentor designers on cross-functional teams and run delivery cadence as Scrum Master across engineering, PM, and client stakeholders
Fertility Specialists of Texas
Multi-location fertility practice — direct patient-facing healthcare experience
Marketing & Digital Experience Lead, full-time 2018 – 2020 · Patient Experience Advisor, part-time 2020 – 2023
- Led digital experience and patient journey design across a multi-location practice; owned end-to-end patient-facing workflows with clinical, administrative, and vendor teams
- Designed and maintained the practice website, patient communication systems, and brand identity
- Continued advising on patient experience part-time after moving to Deloitte, staying close to the clinical side of healthcare
Education
MFA — Animation, VFX & Interaction Design
Academy of Art University, San Francisco | 2010 – 2013
BA — Animation & Stage Design
Sichuan Normal University, China | 2006 – 2010
Tools & Technologies
