Summary
Product Design Lead with 15+ years of experience designing enterprise platforms, AI-driven systems, and data-intensive products across Life Sciences & Healthcare, financial services, retail, technology, and public sector. Proven track record delivering end-to-end design on complex programs at Tier-0 global institutions.
Featured Projects
LSHC — T0 Enterprise Client
Designed enterprise opportunity management for Cost of Care — team ideas aggregated into the annual CoC goal, planned, tracked in flight, and measured at realized impact with executive visibility
LSHC — T0 National Health Insurer
Embedded AI agents into claims audit processes with conversational review interfaces; improved auditor decision speed through contextual AI recommendations
LSHC — Enterprise Healthcare Network
Designed provider-side multi-agent orchestration UX spanning scheduling, billing, post-op follow-up, and appeals; established AI interaction design principles with transcript-driven coaching
Financial Services — T0 Global Institution
Designed enterprise risk analytics dashboards for real-time monitoring; translated complex security data into decision-ready interfaces
Supply Chain — Global Semiconductor Manufacturer
Designed control tower dashboards improving operational visibility and decision-making across manufacturing workflows
Personal R&D · Production Use
Self-built agent pipeline — LLM script generation, keyframe API, Dreamina animation, ffmpeg automated editing — produces brand and demo videos for client engagements
GPS — State of Texas Health & Human Services
Platform Design Lead across statewide public-health systems — maternal mortality surveillance, birth defect registry, drug affordability, provider credentialing — accessibility-compliant workflows for vulnerable populations
Commercial — Global Retail & Technology
Designed enterprise risk management and workforce applications; mapped multi-persona user journeys across complex workflows
Top-5 Big Tech — Last-Mile Delivery
Schema-driven intake platform for DSP (partner fleets) and FLEX (gig drivers); Admin-authored templates, 3 personas, 150+ country × program variants
LSHC — T0 Healthcare Retail
Designed analytics dashboards surfacing front store performance data; enabled teams to act on real-time retail insights
Experience
Deloitte Consulting LLP
Senior Consultant (Associate Manager equivalent) · AI & Engineering / AI & Data Practice
UX Lead / Product Design Lead / AI Experience Lead | 2020 – Present
- Lead AI-powered enterprise platform design across industries; own projects end-to-end from discovery to deployment
- Primary client-facing design lead; directly manage and mentor designers on cross-functional Deloitte teams
- Deliver rapid, high-fidelity prototypes within tight consulting timelines across Tier-0 engagements
Fertility Specialists of Texas
Marketing & Digital Experience Lead | 2018 – 2023
- Led digital experience and patient journey design for a multi-location fertility healthcare practice
- Managed end-to-end patient-facing workflows; coordinated across clinical, administrative, and vendor teams
- Designed and maintained the practice website, marketing materials, and patient communication systems
- Oversaw brand identity, social media presence, and digital advertising campaigns across multiple locations
Education
MFA — Animation, VFX & Interaction Design
Academy of Art University, San Francisco | 2010 – 2013
BA — Animation & Stage Design
Sichuan Normal University, China | 2006 – 2010
Tools & Technologies
